Merchant Compliance

1. Merchant Overview

ProsperGene is a brand operated by NeatResearch Laboratories Ltd, a registered entity in the United Kingdom (Company No: GB-10062451). We are committed to maintaining the highest standards of financial integrity and merchant compliance as mandated by global card networks (Visa, Mastercard, American Express).

2. Subscription & Billing Transparency

In accordance with 2026 Visa Subscription Mandates, ProsperGene ensures full transparency in recurring billing:

• Clear Disclosure: All subscription terms, including price, frequency, and duration, are clearly disclosed at the point of sale.
• Billing Reminders: For annual or semi-annual subscriptions, we provide automated email notifications at least 7 days prior to any recurring charge.
• Transaction Receipts: A detailed digital receipt is sent to the cardholder immediately following every successful transaction.

3. Easy Cancellation Policy

We believe in "Simple Entry, Simple Exit." Cardholders may cancel their membership at any time through the following methods:

• Self-Service: Access the "Subscription" tab in your Member Dashboard to cancel with a single click.
• Support Request: Email [email protected] with the subject line "Cancel Subscription."

Cancellations take effect at the end of the current billing cycle. No further charges will be made once a cancellation is confirmed.

4. Refund & Dispute Resolution

ProsperGene offers a 90-Day "Empty Bottle" Money-Back Guarantee on physical products. In compliance with card network regulations and the Consumer Contracts Regulations 2013, we provide a statutory 14-day cancellation and cooling-off window for all physical product orders and membership signups. Within this window, cardholders can cancel their order for a full, immediate refund. For recurring monthly subscriptions, charges are 100% refundable up to 30 days.

To ensure cardholders have a clear and frictionless path to dispute or cancel an order without breaching payment network rules, cancellation requests are processed immediately. To avoid unnecessary chargeback fees, we encourage users to contact our support team first for an immediate resolution.

5. Data Security (PCI-DSS)

We never store full card numbers on our servers. All payment processing is handled by Level 1 PCI-DSS compliant providers. Our website uses industry-standard TLS encryption to protect your data during transit.

6. Contact Information

For billing inquiries or merchant compliance questions, please contact:

NeatResearch Laboratories Ltd
Email: [email protected]
Address: 42 Platts Road, Enfield, London EN3 5NA.